A free consultation starts with the facts, not a promise about the value of a case. Explain what happened, when it happened, who may have been responsible and what medical treatment you have received. The firm can discuss whether the matter falls within its practice and what information would help an attorney assess the claim. If you retain counsel, the next steps may include gathering records, identifying insurance coverage, preserving evidence, investigating responsibility and communicating with insurers. Where an appropriate resolution cannot be negotiated, a lawyer may evaluate litigation. Every case has its own timeline, risks and available evidence.