An auto renewal lawsuit has been filed against Comcast by the Washington Attorney General. Auto renewal lawsuits argue that a company has failed to provide consumers with the appropriate disclosures and information about what they are signing up for or giving them a chance to cancel.
Auto Renewal Lawsuit Filed by Washington State
The State of Washington has expanded their pending auto renewal lawsuit against Comcast, arguing that the internet and cable company threw away customer service calls that were critical evidence of the deceptive sales practices.
For these particular cases, customers were enrolled in a monthly plan without their express consent or knowledge. The plans were relatively inexpensive, meaning that some customers didn’t notice them until looking at their bill carefully. Many then filed complaints directly with the Attorney General in their state, arguing they had never expressed interest in enrolling.
The Washington State attorney revealed that he had identified illegal conduct carried out by Comcast that was an indication of auto renewal problems. The initial lawsuit filed in 2016, claimed that the company made money off of a misleading and confusing service protection plan. The lawsuit also alleged that Comcast committed more than 1.8 million auto renewal violations of the Consumer Protection Act by using improper screening practices and improper service call fees.
According to the Attorney General in Washington, Comcast refused to provide the recorded customer service calls, arguing that it was too burdensome to do so. A limited sampling of those calls was eventually turned over, but according to the Attorney General, many of the pertinent calls which would have been evidence of consumer protection violations were destroyed and deleted.
In an analysis of many of these phone calls, state representatives identified that Comcast customer service staff had never even discussed the service plan, but charged the customer for it anyways.
More than 500,000 people in Washington state have already paid for the Comcast plan, making up more than $73 million in payments for auto renewal fees between 2011 and 2015. The plan costs $5.99 per month. The Attorney General is looking for full restitution for any customer who feels that they were unknowingly duped into the service or were never given the appropriate information to make a decision about it.
Any questionable business practices that involve a customer not being properly informed about a product or service might ultimately lead to a lawsuit. Whether it’s an auto renewal program that doesn’t allow customers to cancel easily in California or misleading advertising claims, individual consumers and government entities have become more focused on finding allegations of consumer protection law violations and taking action.
A rising number of auto-renewal lawsuits have been filed in recent years due to similar claims of consumer protection violations. If you or someone you know believes that you have evidence of consumer protection law violations and wishes to move forward with a lawsuit, schedule a time to consult with an experienced attorney today. Fill out the form on this page to learn more about your rights from the experienced lawyers at Bradley/Grombacher.
Note: Bradley/Grombacher is not representing the plaintiff in this lawsuit.