“Not Being Heard Is No Reason For Silence”  – Victor Hugo

Bradley/Grombacher gives a voice to those injured by big insurance, pharmaceutical and Fortune 500 companies and works tirelessly to vindicate the rights of our clients who have been wronged.

California Auto-Renewal Requirements Updated

Many consumers use subscription services, not just in California, but around the country, as a way to simplify their life. One purchase agreement with payments that renew automatically frees the consumer from worrying about interrupted access to subscription boxes, streaming shows, cloud storage, or many other types of services.

However, problems are presented when consumers are not clear about exactly what they will pay for after a free trial or a discounted period. Furthermore, many of these companies make this information difficult to identify at the outset, so a consumer may not even realize what they are signing up for.

How Most Customers Discover a California Auto-Renewal Issue

After the consumer realizes recurring charges that they were not informed about, or realizes that the price for the subscription service is much higher than they anticipated, it can become very difficult for them to unsubscribe. Many of these companies involved with California auto-renewal legal claims, have been brought about by consumers who argue that it is difficult or impossible to cancel after they identify the charges. Many states, for this reason, are updating their automatic renewal laws to enhance consumer protection.

California auto-renewal laws are no exception. A number of different class action filings have been triggered under the current California auto-renewal Law, and the automatic renewals and continuous service providers face enhanced requirements recently. The 2010 auto-renewal Law that is expiring in California, requires auto renewing consumer contracts to conspicuously and clearly disclose terms, obtain consent from the consumer before imposing any charges, and provide information about the cancellation policy. When consumers get frustrated and file complaints regarding a company’s behavior related to auto-renewal, consumer advocates and legislators often listen in an effort to tighten up regulations. So many claims and complaints have been filed in recent years that California has become a leader in terms of protections for consumers. Other states are looking into ways to cut down on the number of people dissatisfied with products or services after being offered a “discount” or a “free trial.”

A new California auto-renewal Law becomes effective on July 1 of 2018. This continues the provisions about clear and conspicuous explanation of any updates to the purchase agreement or price, that will occur after a free trial of gift concludes, and affirmative consumer consent.

In addition, disclosure about how to cancel automatic renewal prior to any payment being charged for the continuing service must be provided up front to the consumer. Finally, a cancellation mechanism must exist exclusively online for consumers who originally accepted a service agreement online, this eliminates the hassle that many consumers have reported about trying to find a contact number and speak to a live person about canceling their service.

Anyone who has been subjected to violations of California auto-renewal law may be eligible to pursue a legal claim. The attorneys at Bradley/Grombacher are currently helping those consumers negatively impacted by auto-renewal law violations.

Categories

Request a Free Consultation

If you feel that your rights have been violated, call our experienced attorneys for a free evaluation.

Our Notable Victories

  • Galvan v. Doe $6,750,000
  • Valenzuela v. Doe $6,200,000
  • Gaisano v. Doe Tire Company $1,675,000
  • Smuckler v. City of South Pasadena $4,000,000
  • Gutierrez v. Dole $2,455,000
  • Gould v. Casares $2,450,000
  • Gonzalez v. Brown $2,000,000
  • Silberberg v. Titus $1,800,000
  • Doe Plaintiffs v. Doe Tire Company $1,675,000
  • Buffington v. HDMC $1,400,000
/

Reasons Why Clients Continue to Choose Us

  • No upfront payments required. We get paid when you do!
  • Excellent communication & access to our attorneys.
  • Proven track record of success. Just take a look at our cases!
  • Hablamos Español! We can assist you in both English and Spanish.

Highly Esteemed & Accomplished

  • We highly recommend!

    “Marcus guided us through the entire process with professionalism & compassion. His knowledge, thoroughness, and experience ensured the best possible outcome for our case and we highly recommend him.”

    - Kylie & Daniel C.
  • Marcus Bradley is a wonderful lawyer.

    “This settlement made it possible for my sister to have a much better life than I thought would be possible.”

    - Ellen T.
/

Your Rights Deserve Justice

Schedule a Free Consultation
  • Please enter your first name.
  • Please enter your last name.
  • Please enter your phone number.
    This isn't a valid phone number.
  • Please enter your email address.
    This isn't a valid email address.
  • Please make a selection.
  • Please enter a message.