A lawsuit filed in March 2017 names Audible, the leading provider of audiobook material, and Amazon as responsible for both auto-renewal violations and false advertising.
Audible is a very popular company for people who enjoy listening to audiobooks. The company is also connected to Amazon, and together the two companies often provide cross-promotions when a reader buys both the traditional or Kindle version and the audiobook. Signing up for the service is easy, but many consumers allege that trying to cancel their Audible account is difficult and puts them at a disadvantage because they lose access to books credits they have already paid for under the contract.
Claims Listed in Audible Auto-Renewal Lawsuit
According to the Audible auto-renewal lawsuit, when a customer signs up for the service, Audible promises that the purchase of a credit on a monthly basis will equal one audiobook, that credits do not expire, and that a member can cancel at any time without any strings attached. However, the Audible auto-renewal lawsuit argues that the advertisements represented by the defendants are the opposite of how the membership plan truly works.
According to the plaintiff, after a certain number of prepaid credits have been accumulated by a member, those credits will expire to “make room” for new ones. This means that members do not receive additional credits for their payments but are still charged as if they were getting new credits every single month.
Any previously purchased credits are also forfeited in the event that the consumer decides to cancel the plan. The plaintiff argues that Audible is falsely marketing its service because one credit does not actually equal one audiobook. Further, the audio book credits do indeed expire and that a major string is attached to canceling a plan because the consumer is required to immediately forfeit all prepaid unredeemed credits, alleges the lawsuit.
The Audible auto-renewal lawsuit also claims that the company lures consumers in with the promise of a free trial membership and a free credit for an audiobook, but that the consumer is then charged in perpetuity in the generation of an automatic renewal policy.
The plaintiff alleges that he and class members were charged automatically when they signed up for Audible’s free trial and continued to be charged regularly without ever being completely informed of the consequences of their membership. Additionally, Audible’s cancellation policy is not clear as required under law in California.
Companies must follow strict rules and clearly provide details about what consumers are signing up for in California. A number of recent lawsuits have cropped up after consumer complaints about auto-renewal, the Audible auto-renewal lawsuit being just one example.
If you believe that you have been subjected to false advertising regarding an auto-renewal like those named above in the Audible auto-renewal lawsuit, you may have grounds to pursue a legal claim. Consult the experienced attorneys at Bradley/Grombacher today.
Bradley/Grombacher is not representing the plaintiff in this lawsuit.